Question 1

How can I order?

Accepted Answer

We are a wholesale supplier. Send us an inquiry or email us to get order assistance.

Question 2

Can you add a private label?

Accepted Answer

Yes, we can do laser, print, thermal print and laser with paint, as well as metal and UP sticker logos.

Question 3

What is your minimum order quantity(MOQ)?

Accepted Answer

The mini-order qty is subject to your demands. If you take from stock, the MOQ is 40pcs per model.
If you order to produce the existing ones, the MOQ is 300pcs per model. 
If a new mold is needed, the MOQ is 1,000 pcs per style.

Question 4

Do you offer sample orders?

Accepted Answer

Yes, we offer sample orders even at 1pcs per style. Contact us to get assistance.

Question 5

What is the lead time generally?

Accepted Answer

Usually 10-15 days for stock styles; 40-50 days for injection and metal orders; 60-90 days for acetate orders.

Question 6

What are the payment terms?

Accepted Answer

For sample fee, paypal 100% in advance; For formal orders, amount ＜500USD, 100% T/T in advance; amount ≥500USD, T/T 30% deposit, 70% before shipment.

Question 7

What are the shipping options and costs?

Accepted Answer

Fast courier shipping for samples; Air couriers(FedEx, UPS, DHL, TNT) for small orders; air cargo and sea shipping for large batches. The cost will be charged based on the gross weight and packing cubic meters.

Question 8

What is the return policy for defective products?

Accepted Answer

Once confirmed, we refund right away.